Returning Christmas orders
Please note for Christmas we have extended our returns period.
Orders placed after 5th November 2018 can be returned to us until 6th Jan 2019
When will my parcel arrive?
Orders placed on a Friday afternoon, during the weekend, or during holidays will be processed on the next possible working day. We advise that this is taken into account when choosing your delivery method if you need to receive your delivery rapidly. Note also that Royal Mail do not deliver on public holidays or bank holidays and you should add these days to the normal expected delivery timeframes.
Parcels may require a signature. A card will be left if there is no one at home. A delivery address can be specified if you know you won't be in to sign for your order.
We offer the following delivery options:
Standard Delivery UK
Royal Mail Tracked. Up to 5 working days from receipt of order- usually around 3 working days (barring exceptional circumstances such as extreme weather). A working day is Monday to Friday excluding Bank Holidays and public holidays. FREE!
Express Delivery UK
Royal Mail Tracked 48 Hour- Signed For. 2 working days from receipt of order (barring exceptional circumstances such as extreme weather). A working day is Monday to Friday excluding Bank Holidays and public holidays. £5.95
Parcels addressed to the following postcodes JE, GY, IM, HS2, PA61-PA75, PA78, ZE2-3, KW16-17, PH30, PH41-PH44 should be delivered within two to three days.
Next Working Day Delivery UK
Royal Mail Tracked 24 Hour - Signed For. 1 working day from receipt of order (barring exceptional circumstances such as extreme weather). Orders must be placed before 2pm. A working day is Monday to Friday excluding Bank Holidays and public holidays. Orders placed on a Friday will therefore arrive on the next working day - i.e. the following Monday. £6.95
Parcels addressed to the following postcodes HS, KW, ZE2, ZE3, JE, GY, and IM should be delivered within three days
European Delivery £6.95
DPD. Applicable to the following countries; Belgium, Denmark, France, Germany, Italy, the Netherlands, Austria, Czech Republic, Finland, Norway, Poland, Sweden. Up to 4 working days.
Republic of Ireland Delivery £4.95
DPD. Up to 4 working days. Applicable to Republic of Ireland only.
Please note that we cannot guarantee delivery within the above specified time frames when exceptional circumstances apply- for example severe weather which may affect the ability of courier services to deliver/collect on time. We cannot be held responsible for delays or failures due to adverse weather, fire, flood, natural disaster, traffic delays, transport failure, mechanical breakdowns, strikes or other industrial action, or other circumstances beyond our reasonable control.
Australia and New Zealand Delivery £8.95
Royal Mail International Tracked. 5 to 7 working days from receipt of order (barring exceptional circumstances such as extreme weather). A working day is Monday to Friday excluding Bank Holidays and public holidays.
Recipients of deliveries outside the EU may have to pay import duty or formal customs entry - which may delay your delivery. Any such import or customs charges are the responsibility of the customer receiving the order. Mileta Sports Ltd (T/A TOG24) unfortunately cannot offer assistance in these matters. Please check the customs duty threshold of the country you are sending your items to before ordering - and then make sure that your basket value is below that amount.
In accordance with the UK Distance Selling Regulations if your are within the UK or EU you have the legal right to cancel your contract with us up to 14 working days from the day after you receive the goods. Please email firstname.lastname@example.org detailing your wish to cancel the order, your order number, and your name and address- or write to TOG24 Mail Order, Mileta Sports Ltd, Spen Vale Mills, Station Lane, Heckmondwike, West Yorkshire, WF16 0BR. You must return any goods you have received to us at the above address as soon as possible, following the instructions on your invoice. The cost of the item(s) purchased and the cost of sending your order to you will be refunded within 30 days of your cancellation. You will however need to pay for the cost of returning the item(s) to us as per our returns policy detailed below.
RETURNS POLICY (UK ORDERS)
If you are unhappy with any products purchased from tog24.com you can return them to us in their original condition, unworn, with all labels attached within 28 days. We will then issue a refund for the full amount paid (excluding postage and packaging costs which are non-refundable except in the case of faulty or incorrect goods, or of goods returned within 14 working days from the day after you received the goods).
This returns policy does not effect you statutory rights.
In the case of goods thought to be faulty you can return them to us for a refund within 30 days of receiving the goods. We will refund what you paid for the goods and the cost of standard delivery (if paid by you in the original order). You have up to 6 months to return faulty goods to us for a repair or replacement - if the fault cannot be repaired or the good replaced, we will issue a refund.
Please note that it may take up to 7 working days from the day we get your goods back to process your return in very busy periods although we try to be faster than this whenever possible.
RETURN GOODS FOR FREE VIA ROYAL MAIL TRACKED RETURNS - UK ORDERS ONLY
You can return goods purchased at tog24.com to us for FREE by visiting the following web address and printing out a returns label. You will need your order number (from your confirmation email and included on your despatch note).
Please repack the items in their original packaging, sticking the returns label you have printed on the outside of the packaging.
Then just drop off your return at a Post Office® branch. The item will be weighed, the postcode taken, and the item will be tracked. Please keep a note of your tracking number.Once the return arrives at the local Delivery Office, it’s scanned again just before being delivered back to us.
RETURN GOODS WITH OUR COLLECT+ SERVICE - UK ORDERS ONLY
If you are not near a local post office you can also return goods via Our Collect+ service which allows you to return goods within the UK for a fixed price of £4.49. Collect+ is a convenient way to return parcels at any one of their 4,500 local stores, most open early or late, 7 days a week.
N.B. Parcels cannot be returned via Collect+ to your local TOG24 store.
To find your nearest Collect+ store just visit the Collect+ website www.collectplus.co.uk/tog24COLLECT+ INSTRUCTIONS
When ordering your returns label online, payment can be made by credit or debit card, or by Paypal. You will need a printer to print out your returns label.
Please note that if you are returning more than one product, you can pack the items together, enclosing your complete returns form.
1. Go to www.collectplus.co.uk/tog24 and follow the instructions to purchase your returns label.
2. Print out your returns label and attach it to your parcel, covering your original address label. Please ensure the barcode is clearly visible.
3. Drop your parcel off at your chosen local store offering the Collect+ service (not at a TOG 24 store). You will be issued with a proof of postage receipt.
4. Keep your receipt safe so that you can track your parcel online at www.collectplus.co.uk/track.
If you have an queries, please contact us on 01924 409311 or email email@example.com
*The Collect+ service is available in the UK Mainland, Northern Ireland and the Isle of Wight only.
RETURNS (FOR DESTINATIONS OUTSIDE THE UK)
If you would like to return any goods to us, please use the link below. Please note that you may be responsible for certain postage costs:
If you would like to return faulty goods please email firstname.lastname@example.org with your name, order number and details of the faulty item(s) you would like to return.
AMAZON RETURNS (FOR DESTINATIONS OUTSIDE THE UK)
If you would like to return any goods to us, which were purchased via the Amazon Online store, please email email@example.com with your name, order number and details of the item(s) you would like to return.