Face coverings etc
In line with recent government announcements, it is no longer mandatory to wear a face covering to enter our stores in England. However, for the protection of our staff and other customers in-store we would prefer that you continue to wear a face covering and observe social distancing.
In Scotland, Northern Ireland and Republic of Ireland you must still wear a face covering and observe social distancing in line with the rules applicable in those territories.
We are continuing with enhanced cleaning in-store, use of hand sanitiser etc etc.
Our website is open 24/7 and is operating as normal . Our carriers, including Royal Mail, are still operating a very good service overall for the vast majority of orders. However in a very small number of instances despite their best efforts, deliveries may take a bit longer than normal. We thank you in advance for your understanding and take this opportunity to thank everyone’s hard work and courage in such difficult conditions.
COVID-19 Policy Changes & Measures
We increased our returns policy to 60 days during lockdown - this extended returns policy is still in place currently.
Our colleagues are all working incredibly hard and we’re so grateful for their commitment and efforts. Our warehouse and Head Office team are still following social distancing, we have implemented staggered breaks to ensure our team can stay well apart, and we have, (amongst other measures), put in place enhanced cleaning and hygiene regimes.
We are monitoring government advice and will, of course, be following any other measures which are required or advised.
To end, we’re right grateful to you, our customers, for continuing to support us. It’s not been easy for anyone and we’re lucky to have folk and customers who pull together and supports one other in any situation.
Thank you for your support