COVID-19 Updates

CORONAVIRUS FAQ'S


As the virus continues to have an impact on all of our us we’re continuing to do all we can to get through this challenging time. Nothing seems to make a great deal of sense, least important is a new jacket or a snazzy Tee but it’s what we’ve always done and we’ll keep at it, just to add a little normality and stability during a shaky time.

All of our bricks & mortar stores and concessions are temporarily closed. We are monitoring government advice and will seek to re-open as and when the government advise we are safe to do so.

In the meantime, our website is open 24/7 and is operating as normal so far as you, our customer is concerned. Our carriers, including Royal Mail, are still operating a very good service overall for the vast majority of orders. However in a small number of instances despite their best efforts, deliveries may take a bit longer than normal. We thank you in advance for your understanding and take this opportunity to thank everyone’s hard work and courage in such difficult conditions.

 

COVID-19 Policy Changes & Measures


We're offering FREE standard UK delivery on all orders - plus free returns and exchanges.

We've also increased our returns policy to 60 days as we understand it might be difficult to get out to a post office or post-box currently.

Plus, if you are over this 60 day period when our stores re-open we will be operating a 2 week grace period for you to return goods (subject to the other provisions of our normal returns policy).

Our colleagues are all working incredibly hard and we’re so grateful for their commitment and efforts. Our warehouse and Head Office team are following government guidelines re social distancing, we have implemented staggered breaks to ensure our team can stay well apart, and we have, (amongst other measures), put in place enhanced cleaning and hygiene regimes.

Our returns department are quarantining parcels for 3 days from when we receive them for added peace of mind for our staff. Again this may mean we process your returns a bit slower than usual - but we are still faster than many other retailers as this is still only taking up to 10 working days from when we get your return.

We are monitoring government advice and will, of course, be following any other measures which are required or advised.

To end, we’re right grateful to you, our customers, for continuing to support us. It’s not been easy for anyone and we’re lucky to have folk and customers who pull together and supports one other in any situation.

Thank you for your support