Privacy Policy

Privacy & Cookie Information

You must read this privacy and cookie information carefully. By browsing, accessing or using this website you confirm that you have read this policy in full, and have understood it and agree to it in its entirety. If you do not agree to this privacy policy or consent to our use of cookies you must not access, browse or use this website. Please print a copy of this information for your records.


We respect the personal information you give to us, and will keep it confidential (although we reserve the right to disclose this information in certain circumstances- see below). We keep your information on secure servers and comply with current applicable UK Data Protection and consumer legislation.

When you place on orders on this Website, you will be asked for certain items of Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, payment information and a password. We also collect information about your location on the internet (such as the URL you came from, IP address, domain types like and .com), the browser software used, the region where your computer is located, the pages of our website that were viewed during your visit, what you clicked on, and any search terms that you entered on our website. Please note that this info may also be collected even if you do not go on to place an order on our website- as our site is monitored to ensure that functionality and service are the best we can make them.

We use your personal information in order to efficiently process any order you place with us, to monitor and improve our website and service, to generally administer our website, and to communicate with you about our latest special offers, new products etc (if you give your permission for such communications).

If you create a shopping account while ordering online you will be given the option to receive information from TOG 24 which may be of interest to you as a customer (for example special offers and exclusive discounts). If you do not wish to be contacted by us, please ensure that you tick the appropriate box as you go through the registration process. Unsubscribing is straight-forward and may be done in a number of ways; by following the unsubscribe links on our newsletter emails, by e-mailing us at or by telephoning us on 01924 409311.

By using our website, you agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We are required by law to disclose personal and user information where this is requested by the Police, or another governmental or regulatory agency in connection with investigation into potential illegal activities.

In order to deliver our products and customer services effectively it is sometime necessary to share your data with entities outside the EEA. This may typically occur when a service provider is based outside the EEA or if you are located outside the EEA. Such transfers of data are subject to specific data protection rules. Any data will only be shared with reputable service providers and will be compliant with data protection law and will be kept secure. 


For the purposes of refining, enhancing, monitoring and improving our website we gather information about you when you use our website. The data collected includes your IP address, domain name, browser software, browser version, operating system, rough geographic location and details of the website you visited before you visited our site. A cookie which may not expire when you finish your browsing session may be used for this purpose.

Cookies are used to collect anonymous information about your internet usage- a cookie is a small data file which is saved to the hard drive of your computer. Our site also uses these cookies to keep track of your current shopping session, so that you can see tailored content, and so that you can retrieve your shopping basket at any time (so you don't have to add items again). Cookies are also used to enhance your shopping experience (to minimise repetitive data entry), for the optimisation of our online advertising, for the tracking of affiliate sales and performance, and to enable us to optimise our website for a better customer experience via Google analytics. Lastly cookies are required for the website to work correctly.

If you wish to opt out of Google Analytics please go to

We have implemented Google Analytics features based on Display Advertising  (Google Analytics Demographics and Interest Reporting). You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. We will use the data provided by Google Analytics Demographics and Interest Reporting to develop the site and content around our users’ interests.

We also use various third party widgets on our site from Facebook, YouTube and Twitter which also use cookies to collect data. Please see the cookie information of these providers for further information on how this cookie information is used.

If you do not wish to use any cookies, unfortunately you will not be able to access or use this website. You can remove any cookies from your computer by using your browser settings. Please refer to your browser for further information on how to enable and disable your cookies. To learn more about cookies and how to manage them please go to

Third party cookies

We work with carefully selected suppliers who also use cookies on our website. These cookies enable certain features that are run in conjunction with partners such as Facebook, Bing, Yahoo and YouTube to function. We don't control the setting of some of these cookies so for more information please visit the relevant third-party website. Below is a list of the main cookies that our partner suppliers use and what they use them for.

Cookie Domain Purpose Policy,,,,,,, These cookies are supplied via our carefully selected remarketing partners Appnexus (Microsoft) ,Yahoo, WebGains, Adroll and Facebook to provide you with personalised adverts when you visit other selected websites., These cookies are supplied by our New Relic website performance monitoring software and allow us to monitor the speed of page loads to help us enhance your browsing experience These cookies are used by our PCA Predict automated postcode lookup feature and are used to improve your checkout experience, These cookies are set by Youtube for the embedded video on our homepage. They  enable certain features of Youtube to run


Data Protection

You have the right to access the personal data that we hold on you.

If you would like to see a copy please send a £10.00 fee and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via e-mail quoting Security and Privacy Enquiry. If you would like to contact us about our privacy policy, please contact . Any changes to our privacy policy will be updated on this website.


This version last updated 29/12/2017