Delivery
Delivery Options
- Standard Royal Mail Delivery – 3 to 5 working days - £3.95. FREE on orders £60 and over.
- Express Royal Mail Delivery – (order before 4pm Monday to Friday) - 1 to 2 working days - £6.95
- Express Royal Mail Delivery (after 4pm) - up to 3 working days - £5.95
- International Delivery – (customs and fees will be added at check out) - Fee will vary depending on location
- Free Click & Collect from TOG24 store – on selected TOG24 items
- Personalised Orders for schools and sports teams - up to 14 working days
As we stock items from different retailers your order can be split into multiple parcels meaning you could receive several tracking numbers from Royal Mail.
Delivery times will be longer than the above for specific postcodes due to Royal Mail's updated delivery aims. Please add an additional 1-2 working days to the lead times above for the following postcode areas:
AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, JE, ZE
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International Delivery
We are now able to ship our products globally meaning the prices and customs fee will be changed accordingly when viewing the website.
Some items are unavailable for international shipping such as Grisport footwear, Sketches, Surfanic roller bags. If you would like to check if an item can be sent internationally please contact our Customer Care Team.
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Click & Collect
We now offer a click and collect service in all our standalone TOG24 stores. This is only available for the stock within the store so will not be applicable for every item. If you would like us to check the stock in your local store you can contact them directly by finding their phone number and email at https://www.tog24.com/apps/store-locator or reach out to our Customer Care Team.
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Tracking Your Order
When your order has been despatched, you will be provided with your tracking number via email. This tracking number will allow you to see updates on your order and will also allow you to amend your delivery option. For instance, if you are going to be out on the day of delivery you can select to:
- Leave your parcel with a neighbour
- Leave in a safe place
- Collect from your local depot or Post Office
- Change your delivery date
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My Order Says It Has Been Delivered but I’ve Not Received It
We are sorry to hear your tracking states 'Delivered' but you have not received your parcel. Please may we ask that you check with your neighbours, in any safe places, see if anyone else within your household has accepted the order on your behalf or refer to the couriers tracking link to see if you can recognise the delivery image and GPS location map.
If you are still unable to locate your parcel, please may we ask that you contact our Customer Care Team, confirming your full delivery address and they will raise an investigation with the relevant courier.
Investigations can take up to 72hrs to be carried out. In most instances the couriers can locate the parcel and redeliver within this timeframe, so we ask that you are patient while the investigation is ongoing.
