Loyalty Program Terms & Conditions
Signing Up
How do I sign up for the rewards program?
Signing up is easy! Simply create an account by visiting tog24.com/pages/rewards and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.
You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails. Your participation in the rewards program is not conditional on receiving marketing communications.
If you prefer not to take part in the rewards program, you may opt out at any time via your account settings or by contacting customer support.
What are the advantages of becoming a rewards member?
Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You can view the full list of perks on our rewards page.
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.
Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account and opt in to loyalty before placing an order so you can receive points!
What if I have an old email address or multiple email addresses and want to combine my accounts earnings?
Contact customer service by emailing customerservice@tog24.com and our team will be happy to assist you with merging your accounts. For your protection, we may require identity verification before making changes to your account.
Does it cost anything to begin earning points?
Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the rewards page to get started.
Earning & Redeeming
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the redeem button to redeem your chosen reward.
Will I be able to use my points/rewards in-store?
You are able to use your points in-store, excluding TOG24 third parties and stockists.
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total amount spent after the discount was applied.
Do points ever expire?
If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero.
Points expire after 1 year of inactivity
Your points will expire after one year of inactivity. Inactivity includes not interacting
with our program i.e., redeeming points, placing an order, etc
Why didn’t I earn points on my purchase?
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be... in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
Try to refresh your browser.
Try to log out and then back in to your account.
Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realising it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact customerservice@tog24.com and they will look into the issue for you.
I received an error message when referring friends through the email referral box. What went wrong?
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact customerservice@tog24.com if you need further assistance.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be first-time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link.
Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
How can I get a birthday reward?
Add your birthday under ways to earn points on the rewards page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your birthday! Your date of birth will only be used to provide your birthday reward and will not be used for any other purpose
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
How do I redeem my points?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Once you get to the checkout screen you will see your total available Rewards points. Please note there is a minimum spend of £60.00 to redeem your rewards points.
