Frequently Ask Questions

Popular Questions

How Do I Track My Order?

Once your order has been dispatched you will receive an email confirmation containing a tracking number and details of which courier we used to send your item. click on ‘track my order’ to track your parcel from the email, or just go to the following website: www.tog24.com/trackorder

How Much Is Delivery?

Free standard mainland uk

Up to 5 working days. Order by 6pm
Delivered between 8am - 6pm, within 2-3 working days (Mon-Fri)

Free

Express uk delivery

2 working days from receipt of order. Order by 2pm
Delivered between 8am - 6pm, within 2-3 working days (Mon-Fri)

£5.95

Next working day uk delivery

Delivered next working day. Order by 2pm
Delivered between 8am - 6pm, within 2-3 working days (Mon-Fri)

£6.95

ROI

Republic of ireland only

Up to 4 working days

£4.95

EU

European delivery

Up to 4 working days

£6.95

Australia, canada and new zealand

Upto 5-7 working days

£8.95

How Do I Return My Order?

If you LIVE in the UK, you can return goods purchased at TOG24.com to us for FREE by visiting the following web address. www.tog24.com/ukreturns

  • Please print out a returns label.
  • You will need your order number from your confirmation email, or invoice.
  • Please repack the items in their original packaging, sticking the returns label you have printed on the outside of the packaging.
  • Then just drop off your return at your local post office.
  • Please make a note of your tracking number.

How Do I Return My Order Outside of the UK?

If you are returning from a destination outside the UK, please follow the following link to create a returns label. Please note that you may be responsible for certain postage costs: www.tog24.com/europeanreturns

If you would like to return faulty goods please email customerservice@tog24.com with your name, order number and details of the faulty item(s) you would like to return.

Where Can I Find My Local Store?

To find the store closest to you please follow the link and input your post code. www.tog24.com/apps/store-locator