Delivery

Frequently asked questions about delivery


Standard mainland UK

Royal Mail tracked. Up to 5 working days. Order by 6pm
Delivered between 8am - 6pm. 

FREE on orders £50 and over

£3.95

Express uk delivery

Royal Mail tracked. Up to 3 working days from receipt of order. Order by 2pm.
Delivered between 8am - 6pm. 

£5.95

Up to 2 working days uk delivery

Up to 2 working days UK delivery (order before 4pm Mon-Fri). Order by noon on Saturday for Sunday delivery.
Delivered between 8am - 6pm. 

£6.95

ROI

Republic of ireland only

DPD tracked. Up to 7 working days.

£6.95

EU

European delivery

DPD tracked. Up to 8 working days

£6.95

Australia, canada and new zealand

Royal Mail. Up to 5-7 working days

£8.95


How do i track my order?

Once your order has been dispatched you will receive an email confirmation containing a tracking number and details of the courier we used to send your item. Click on ‘track my order’ to track your parcel from the email, or just click here.


When will my order arrive?

 

Your order will be processed so that it arrives within the advertised timeframe of the delivery method which you have selected (with the exception of the Christmas delivery where the above applies). You will be sent an email when your order has been shipped.

A working day is Monday to Friday excluding Bank Holidays and public holidays.

We advise that this is taken into account when choosing your delivery method if you need to receive your delivery rapidly. Note also that Royal Mail do not deliver on public holidays or bank holidays and you should add these days to the normal expected delivery time-frames.

COVID UPDATE - Please note that while our carriers are still offering a very good standard of service in the vast majority of cases,  there may be some disruption to normal delivery time frames in some cases despite their best efforts. We thank you in advance for your understanding in these exceptional circumstances.


Where is my order?

In the unlikely event that the tracking says it’s been delivered but you haven't received the order, you will need to contact us at customerservice@TOG24.com, Before you get in touch with us please check with your neighbours who may have signed or received the order on your behalf.


What couriers do you use?

If you are ordering from the UK or Isle of Man, we send parcels on a tracked Royal Mail service.


What countries do you deliver to?

We deliver to the UK only currently. We hope to resume deliveries to the EU and globally soon.

For your information only, some of our customers in Republic of Ireland have used AnPost's AddressPal service to get orders from us and other UK retailers. Details of AddressPal can be found at: AddressPal (anpost.ie)