Delivery

Frequently asked questions about delivery


Free standard mainland UK

Royal Mail tracked. Up to 5 working days. Order by 6pm
Delivered between 8am - 6pm. 2-3 working days (Mon-Fri).

Free

Express uk delivery

Royal Mail tracked. 2 working days from receipt of order. Order by 2pm.
Delivered between 8am - 6pm. 2-3 working days (Mon-Fri).

£5.95

Next working day uk delivery

Royal Mail tracked. Delivered next working day. Order by 2pm.
Delivered between 8am - 6pm. 1-2 working days (Mon-Fri).

£6.95

ROI

Republic of ireland only

DPD tracked. Up to 4 working days.

£4.95

EU

European delivery

DPD tracked. Up to 8 working days

£6.95

Australia, canada and new zealand

Royal Mail. Up to 5-7 working days

£8.95


How do i track my order?

Once your order has been dispatched you will receive an email confirmation containing a tracking number and details of the courier we used to send your item. Click on ‘track my order’ to track your parcel from the email, or just click here.


When will my order arrive?

Once you place your order it will be processed on the next working day (Mon-Fri) unless you select next day delivery prior to 2pm. Your order will then be delivered based on the delivery method selected (details of available options are above).

Orders placed after 2pm on Friday afternoon, during the weekend, or during bank holidays will be processed on the next possible working day (for example if you place an order on the Saturday of a Bank Holiday weekend, your order will be processed on the following Tuesday).

We advise that this is taken into account when choosing your delivery method if you need to receive your delivery rapidly. Note also that Royal Mail do not deliver on public holidays or bank holidays and you should add these days to the normal expected delivery time-frames.Parcels may require a signature. A card will be left if there is no one at home. A delivery address can be specified if you know you won't be in to sign for your order.


Where is my order?

In the unlikely event that the tracking says it’s been delivered but you haven't received the order, you will need to contact us at customerservice@TOG24.com, Before you get in touch with us please check with your neighbours who may have signed or received the order on your behalf.


What couriers do you use?

If you are ordering from the UK, Australia, Canada and New Zealand we send parcels on a tracked Royal Mail service.
If you are ordering within the EU, we send parcel’s through a DPD tracked service.


What countries do you deliver to?

We deliver to the UK, Republic of Ireland, Belgium, Canada, Denmark, France, Germany, Italy, The Netherlands, Austria, Finland, Norway, Poland, Sweden, Australia and New Zealand.