Where Can I Find a Size Guide?

Our size guide can be found here or on the product page under the size options. There is a button that will take you to a comprehensive size guide, which should help you to locate the size that’s right for you. We also offer True Fit which can help to recommend the best size for you - click the True Fit link on the product page.

If you require the exact size of a specific garment, please reach out to our Customer Care Team with the product name and size/s and they will be able to provide this information.

Can I Purchase Gift Vouchers?

E-Gift vouchers can be purchased on our website or in-store.

TOG24 E-Gift Card | E Gift Voucher | TOG24

How Can I Check The Stocklevels Of My Local Store?

Please find your local stores number (add store locator link) and they can help locate the garment you are interested in.

How Long are TOG24 Products Guaranteed For?

All our products are guaranteed for 1 year for workmanship and material faults. Please keep your proof of purchase to ensure that we can validate this. 

How Do I Register my Guarantee?

We simply ask that you save your receipt or email confirmation as proof of purchase as you will require this to make a claim if your garment does develop a fault.

What Does It Mean When My Jacket Has a Lifetime Guarantee?

Our All-Terrain products came with a lifetime guarantee—covering the life of the jacket, not the wearer. If your item has a manufacturing fault, we’ll repair or replace it at our discretion.

All we ask is that you provide proof of purchase, as this guarantee applies only to the original buyer.

How Can I Claim Against My Warranty?

We are sorry to hear your garment has developed a fault. Please visit our Guarantee Page and complete our claims form (add guarantee page) and a member of the Faulty Goods Team will investigate the matter further.

Once you’ve submitted the form, our Faulty Goods Team will get back to you within 3 working days. We’ll review your claim and email you with the outcome. Most claims are resolved within 10 working days. If we need to inspect the item, we’ll send you a free returns label and keep you updated by email.

What Happens When I’m Outside of My Guarantee Period?

If your product falls outside of the guarantee period and the fault is repairable, we offer a chargeable repair service.

Please find our repairs form here

Where Are Your Products Manufactured?

All our clothing and accessories are designed in our Head Office in Yorkshire where we’ve always been based. We source and produce our products all over the world including several countries such as China, India, Sri Lanka and Turkey.

What Are Your Policies Regarding Safe Working Practices?

We have policies in place regarding safe working practices with our factories. We are in constant communication with them, and they are audited regularly to ensure that all parties are happy.

What Are Your Policies Regarding Ethical Sourcing?

TOG24 Down Feather Policies

TOG24 are committed to making sure that our down products use only the highest quality ethically sourced down. We ensure that down used in our products is traceable and ethical by working with RDS (responsible down standard) certified suppliers. RDS is a globally recognised certification ensuring that down and feathers come from ducks and geese that have been treated well and are never live plucked. We require our suppliers to regularly certify that our products comply with RDS standards.

TOG24 Merino Policies

TOG24 are committed to only working with suppliers which use high quality and ethically sourced merino. This means the Merino used in TOG24 products is non-mulesed to ensure animal welfare

TOG24 Fur Policies

As a company we do not use real animal fur in any of our products. We ensure any fur trim used on product is 100% synthetic. All our faux fur trim is easy to care for, clean and store.