Frequently asked questions about Returns


Do you accept returns which have been worn?

Any goods returned to us (except for faulty goods) MUST be returned unworn with all swing tickets and labels attached. 

Clearly worn items, dirty/damaged items or items returned without labels/swing tickets attached will not be refunded and will be returned to you at your cost (except in the case of faulty goods).

How do i return my order?

If you live in the UK, you can return goods purchased online at to us for FREE by clicking here.

Please print out a returns label.

  • You will need your order number from your confirmation email, or invoice.
  • Please repack the items in their original packaging, sticking the returns label you have printed on the outside of the packaging.
  • Then just drop off your return at your local post office.
  • Please make a note of your tracking number.


How do i return my order without a printer?


We are aware that not all of our customers have a printer at home. With this in mind we have an alternative option that will allow you to create a QR code (a bit like a bar code) from an email that you can just present at the post office on your smart phone.

Please, follow all the details as on the back of the invoice to create your label with Royal Mail via the link below.

Once you have filled out the information from the link, Royal Mail will then send you an email with the label to print or below it is a QR code that you that you present at the Post office via your smart phone and they will print for you.

You will need to check on the Royal Mail website the nearest Post Office that will then accept the PrePaid Labels, It will state in the services as: Print Returns Label.

You will be able to track your return with this service. Once we have your return we aim to process the return to you in 3-5 working days.


What are the time limits for returns? 

You can return any unwanted online items within 30 days after you receive the goods. All items that are returned must be in an unworn condition, with all tags attached and in their original packaging.

How long will it take to process my return?

Please allow up to 7 working days for your return to be processed from the day that we receive it back. When we have processed your refund, you will receive an email confirmation.

  • Once we have processed a refund it can take up to 7 working days for monies refunded to go  back into your bank account.

My purchase has become faulty, can you help?

We strive to ensure that all our products are designed and manufactured to the highest of our ability. All of our garments come with a 1 year guarantee policy from the day that you receive the goods.

If your item does become faulty within 1 year please email us at providing us with your order number, name, proof of purchase and what the fault is. Please include photos if possible.

Can I return my order to a store?

You can return your order to any TOG24 store (but NOT to any concession). Please follow the instructions on the reverse of your invoice - remembering to take the invoice to store with you when you take in your return.